Last Updated: 11/29/2023

Thank you for choosing Velectror.com for your electronic needs. We value your satisfaction and aim to make your shopping experience as seamless as possible. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you.

1. Eligibility for Returns

1.1. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2. Returns are accepted within 30 days from the date of purchase.

2. Initiating a Return

2.1. To initiate a return, log in to your Velectror.com account.

2.2. Go to your order history and select the item you wish to return.

2.3. Follow the prompts to initiate the return process.

3. Refund Process

3.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

3.2. If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.

3.3. Please allow 7-14 days for the refund to appear in your account.

4. Exclusions

4.1.All items purchased from Velectror.com are eligible for return. There are no specific exclusions. We want you to shop with confidence, knowing that if you are not entirely satisfied with your purchase, you can initiate a return within 30 days from the date of purchase.

5. Shipping Costs

5.1. The customer is responsible for paying the shipping costs for returning items unless the return is due to an error on our part or a defective item.

6. Damaged or Defective Items

6.1. If you receive a damaged or defective item, please contact our customer support immediately with photos of the product. We will assist you in resolving the issue.

7. Contact Us

7.1. If you have any questions about our Return Policy, please contact us at suppot@velectror.com.

Thank you for shopping with Velectror.com. Your satisfaction is our priority, and we appreciate your business. We are committed to providing excellent customer service and ensuring that you have a positive shopping experience with us.